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Accommodation – Pre-opening

Dear Guests,

As hoteliers, what we care most is to provide you high standard services. New circumstances though have created an unprecedented situation in which we all need to comply. New arrangements have been taken, new hygiene protocols have been implemented and our personnel are carefully trained to ensure health and safety on both sides.

The preparation phase has already started and the following additional actions have already been conducted in addition to the lockdown phase requirements. More specifically:


Cleaning

1. All cleaning staff have been screened for potential infection before resuming cleaning activities

2. It has been conducted a detailed cleaning schedule and developed protocols for cleaning requirements for all areas

3. All staff have been trained effectively on the new schedule and protocols

4. All areas have been cleaned in accordance with the cleaning schedule and protocols

5. The effectiveness of cleaning have been checked both visually and where possible quantitative methods

6. All arrangements are in place to ensure that there is an adequate supply of cleaning chemicals, equipment and disinfectant for both operational and emergency situations


Infection Control

1. There has been established an infection control team and control requirements have been met

2. The infection control team has checked that procedures and systems developed during lockdown are comprehensive. Whenever needed, alterations were made.

3. All staff confirmed health status and readiness to return to work

4. All arrangements are in place for the safe handling of potentially waste


Hand Hygiene Arrangements

1. Hand washing and hand sanitization stations are located at key locations (entrances, public areas, dining areas, gyms, staff areas)

2. Signage and information systems are in place to ensure that guests, staff and visitors are aware of hand hygiene

3. All staff have been given training on effective hand washing and general hygiene


Respiratory Hygiene Arrangements

1. Surgical masks are available for both infection control activities and also issuing to potentially infected persons

2. New procedures have been established for maintaining social distancing requirements in accordance with local governmental advice

3. Where possible, temporary distance markings have been created in areas that subject to queuing (e.g. reception, food service)

4. All tables and sitting areas have been set up to ensure a minimal social distancing can be achieved between family groups


Buffet / Dining Arrangements

1. Where possible, dining arrangements have been altered to a la carte service

2. The capacity of the restaurant/dining area has been adjusted to ensure social distancing measures are effective

3. If buffet service is being provided, additional hygiene measures have been implemented. More specifically:

a. Manned service stations

b. Enhanced sneeze guards

c. Hand hygiene precautions

d. Dedicated service groups

e. Phased dining groups


4. Condiments and dispensing arrangements have been modified to ensure that cross contamination risk is reduced (single use portions, manned/table service)


Public Areas

1. Increased cleaning regimes have been established in all public areas

2. High risk areas, such as entertainment areas, have been considered for closure or restricted operational hours

3. All staff have been trained on maintaining social distancing

4. Reception staff have been trained on providing guests with the appropriate information upon arrival

5. Discrete physical barrier / screening have been considered for the protection of reception/concierge staff

6. All information regarding infection control is translated in guest appropriate language

7. Non essential items that make effective cleaning difficult in public areas have been removed

8. One-way systems have been implemented to prevent the flow of guests from different areas creating congestion and reduce social distancing effect


Children’s Clubs & Play Areas

1. Children areas have been considered for closure or restricted operation hours

2. All children clubs have staff trained on infection control procedures

3. Signing in procedures are designed to identify potentially symptomatic children and exclude where necessary

4. Suitable hand hygiene facilities are available in children’s areas

5. All non essential items that are difficult to keep clean have been removed from these areas


Gym, Spa & Recreational Areas

1. Gym, Spa and Recreational Areas have been considered for closure or restricted operational hours

2. Hand, personal hygiene, and self cleaning facilities are in place within these areas

3. All staff is trained and equipped to maintain the cleaning protocols required in these areas

4. Spa staff have been trained on appropriate hygiene / infection control precautions associated with the treatments provided

5. Removal/modification of all entertainment activity that involves bodily contact have been considered


Transportation Arrangements

1. Cleaning and disinfection protocols are in place for the transportation services used for both guests and staff

2. Any social distancing requirements have been maintained in vehicle use, including capacity management, queuing and seating arrangements


Pool Maintenance

1. All pool systems have been brought back to fully operational conditions, including water treatment and chemical characteristics

2. Water has been subject to chemical analysis and laboratory testing to ensure safe for use upon re-opening


Water Safety & Legionella Prevention

1. All water systems have been fully flushed and checked for the correct level of disinfection

2. Water has been tested for chemical characteristics and laboratory tested

3. Where necessary, the water has been subject to hyperchlorination or heat treatment


Kind Regards,

The Management Team